Introduction
At S.M KAITA GLOBAL BUSINESS SERVICES, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and protect your information when you use our global airtime top-up services. By accessing or using our platform, you agree to the terms outlined in this policy.
1. Information We Collect
We may collect the following types of information when you use our services:
a. Personal Information
- Name
- Email Address
- Phone Number
- Billing Information (including credit/debit card details)
b. Non-Personal Information
- Device Information (IP address, browser type, operating system)
- Usage Data (pages viewed, interaction data, time spent on the platform)
2. How We Use Your Information
We use the information we collect to provide and improve our services, communicate with you, and ensure a smooth user experience. Specifically, we may use your information for the following purposes:
- Processing Transactions: To process your airtime top-up orders and facilitate payments.
- Customer Support: To assist you with any inquiries or issues you encounter while using our services.
- Communications: To send you transactional emails, service updates, promotions, and marketing messages (with your consent).
- Service Improvements: To analyze user behavior and improve the functionality, security, and overall performance of our platform.
- Compliance: To comply with legal obligations, prevent fraud, and enforce our Terms and Conditions.
3. How We Share Your Information
We value your privacy and will not sell, rent, or share your personal information with third parties, except in the following cases:
- Service Providers: We may share your information with trusted third-party service providers (such as payment processors and network operators) to help us deliver our services effectively.
- Legal Requirements: We may disclose your information to comply with legal obligations, court orders, or government regulations.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner as part of the transaction.
4. Data Security
We take the security of your personal information seriously. We implement a variety of security measures, including encryption, firewalls, and secure socket layer (SSL) technology, to protect your data from unauthorized access, disclosure, or misuse. While we strive to protect your information, please note that no method of transmission over the internet or electronic storage is 100% secure.
5. Your Privacy Rights
You have certain rights concerning your personal information, including:
- Access: You may request access to the personal information we hold about you.
- Correction: You have the right to request the correction of inaccurate or incomplete personal data.
- Deletion: You can request that we delete your personal data, subject to legal and contractual obligations.
- Opt-Out: You can opt out of receiving marketing communications at any time by following the unsubscribe instructions in our emails.
To exercise any of these rights, please contact us at privacy@smkaita.com.
6. Cookies and Tracking Technologies
Our platform uses cookies and similar tracking technologies to enhance your user experience. Cookies are small text files stored on your device that help us remember your preferences and gather information about how you use our services. You can control the use of cookies through your browser settings, but please note that disabling cookies may affect the functionality of our platform.
7. Third-Party Links
Our platform may contain links to third-party websites or services. This Privacy Policy does not apply to those external websites, and we are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.
8. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. We may retain certain data for longer periods if required for legal, accounting, or reporting purposes.
9. Changes to This Privacy Policy
S.M KAITA GLOBAL BUSINESS SERVICES reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with the updated date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at:
S.M KAITA GLOBAL BUSINESS SERVICES
Email: info@smkaita.com
Phone: 08033542881
Effective Date: 16/11/2023
Last Updated: 16/11/2023